Frequently Asked Questions
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Commercial Real Estate
How long does a Commercial Real Estate shoot take?
On-site time depends on the property size, package, access, tenant activity, and any add-ons.
Most standard photo-only Commercial Real Estate shoots take about 30 minutes on-site. Commercial photo and video shoots take about 45 to 60 minutes on-site.
Most standard exterior Commercial Real Estate shoots are handled during the scheduled appointment window and do not require the client to be on-site, as long as the exterior areas are accessible.
For larger shopping centers, industrial properties, interior add-ons, Matterport scans, or custom shot lists, the appointment takes longer. You can add notes when ordering through the View our Commercial Real Estate Packages here.
Learn more on our Commercial Real Estate page, or View our Commercial Real Estate Packages here.
How long does it take to get Commercial Real Estate photos and video back?
Our Commercial Real Estate photo turnaround is 2 to 3 business days after the shoot.
For example, if an order is photographed on a Wednesday, the edited photos will be delivered on Friday. If the property is photographed on a Thursday, the edited photos will be delivered the following Monday.
Edited Commercial Real Estate video is delivered in 5 business days.
If you order both photos and video, the photos can be delivered before the final edited video.
Rush delivery options are available for Commercial Real Estate orders.
For photos, we offer one business day Rush Delivery for +$100.
For videos, we offer two business day Rush Delivery for +$200.
These are optional and can be selected when placing an order under the Add-On section at the bottom of the order form.
Learn more on our Commercial Real Estate page, or View our Commercial Real Estate Packages here.
What commercial real estate services do you provide?
Our Commercial Real Estate packages include exterior ground and aerial photography, as well as 4K drone videos.
All of our CRE packages include professional editing, color correction, and blue sky replacements during post-production so the photos we deliver are marketing-material ready as soon as you receive them.
Videos are professionally edited, color corrected, and branded with your company logo, contact details, and royalty-free music. Our videos also include digital property outlines.
All of our CRE packages include one free virtual twilight, blue sky replacements, hosted landing pages, and optional add-ons.
Available add-ons include interior photography, interior video, Matterport 3D walkthroughs, virtual staging, 360 interactive panoramas, orthomosaic mapping, rush delivery, and surrounding area media.
Learn more on our Commercial Real Estate page, Virtual Twilight page, Blue Sky Replacements page, or View our Commercial Real Estate Packages here.
What property types can I select for a commercial order?
Commercial property type options include:
Single Tenant Retail
Multi-Tenant Retail
Shopping Center
Mobile Home Community
Office / Healthcare
Industrial
Multi-Family
Land
Other
Learn more on our Commercial Real Estate page, or View our Commercial Real Estate Packages here.
How much does Commercial Real Estate photography cost?
Here is a quick breakdown of our EXTERIOR Commercial Real Estate Packages and pricing:
(1) 20 Exterior Photos, Ground + Aerial = $350
(2) 40 Exterior Photos, Ground + Aerial = $450
(3) 60 Exterior Photos, Ground + Aerial = $550
(4) 80 Exterior Photos, Ground + Aerial = $650
(5) 1:00 to 2:00 minute Video + 20 Photos = $700
(6) 2:00 to 3:00 minute Video + 40 Photos = $850
(7) 3:00 to 4:00 minute Video + 60 Photos = $1,000
Interior photography is a separate add-on charge that can be selected while ordering online.
Here is our INTERIOR Photography pricing:
(1) 10 Interior Photos = +$200
(2) 20 Interior Photos = +$250
(3) 40 Interior Photos = +$300
(4) Interior Video Footage = +$550, requires a package with exterior video
Learn more on our Commercial Real Estate page, or View our Commercial Real Estate Packages here.
How much does Commercial Real Estate video cost?
Commercial Real Estate video packages start at $700.
(1) Standard Property Package, 1:00 to 2:00 minute Video + 20 Photos = $700
(2) Deluxe Property Package, 2:00 to 3:00 minute Video + 40 Photos = $850
(3) Premium Property Package, 3:00 to 4:00 minute Video + 60 Photos = $1,000
All Commercial Real Estate videos are professionally edited, color corrected, and branded with your company logo, contact details, and royalty-free music.
Our videos also include digital property outlines.
Learn more on our Commercial Real Estate page, or View our Commercial Real Estate Packages here.
What is included in each Commercial Real Estate package?
Our Commercial Real Estate packages include exterior ground and aerial photography, professional editing, color correction, high-resolution delivery, and free SEO-friendly landing pages.
Commercial Photo Packages
20 Photo Package = $350
20 Exterior Photos, Ground + Aerial
Recommended for 1 to 5 tenants
40 Photo Package = $450
40 Exterior Photos, Ground + Aerial
Recommended for up to 15 tenants
60 Photo Package = $550
60 Exterior Photos, Ground + Aerial
Recommended for up to 30 tenants
80 Photo Package = $650
80 Exterior Photos, Ground + Aerial
Recommended for 30 or more tenants
All Commercial photo packages include:
2-3 Business Day Turnaround Time (1 Day Rush Delivery available in the Add-On section on the order page)
1 FREE Virtual Twilight Photo
FREE Blue Sky Replacements
Professional editing and color correction
High-resolution delivery
Free SEO-friendly landing page
Commercial Video and Photo Packages
Standard Commercial Video Package = $700
1:00 to 2:00 Minute Edited 4K Drone Video
20 Exterior Photos, Ground + Aerial
Recommended for 1 to 5 tenants
Deluxe Commercial Video Package = $850
2:00 to 3:00 Minute Edited 4K Drone Video
40 Exterior Photos, Ground + Aerial
Recommended for up to 15 tenants
Premium Commercial Video Package = $1,000
3:00 to 4:00 Minute Edited 4K Drone Video
60 Exterior Photos, Ground + Aerial
Recommended for up to 30 tenants
Video includes:
Professional video editing and color correction
Digital Property Outlines in High Elevation Shots
Branded with your company logo, property address, and contact information
Royalty-free music
5 Business Day Video Turnaround Time (2 Business Day Rush Delivery available in the Add-On section on the order page)
Photos include:
The number of exterior ground and aerial photos listed with the selected package
2-3 Business Day Turnaround Time (1 Day Rush Delivery available in the Add-On section on the order page)
1 FREE Virtual Twilight Photo
FREE Blue Sky Replacements
High-resolution delivery
Free SEO-friendly landing page
Learn more on our Commercial Real Estate page, Virtual Twilight page, Blue Sky Replacements page, or View our Commercial Real Estate Packages here.
How do I know which Commercial package to choose?
For Commercial Real Estate properties, choose the package based on the size of the property and the number of tenants.
20 Photo Package or Standard Video Package = Recommended for 1 to 5 tenants
40 Photo Package or Deluxe Video Package = Recommended for up to 15 tenants
60 Photo Package or Premium Video Package = Recommended for up to 30 tenants
80 Photo Package = Recommended for 30 or more tenants
For land orders, choose the package based on acreage.
Photos Only:
For up to 10 acres, our 20 Photo Package is required = $350
For up to 25 acres, our 40 Photo Package is required = $450
For up to 50 acres, our 60 Photo Package is required = $550
For 50+ acres, our 80 Photo Package is required = $650
Videos + Photos:
For up to 10 acres, our Standard Package is required = $700
For up to 50 acres, our Deluxe Package is required = $850
For 50+ acres, our Premium Package is required = $1,000
Learn more on our Commercial Real Estate page, or View our Commercial Real Estate Packages here.
Do Commercial packages include interiors?
Commercial Real Estate packages are exterior-focused by default.
Interior photography, interior video, Matterport 3D tours, and virtual staging are available as add-ons and can be selected when placing an order.
Learn more on our Commercial Real Estate page, Commercial Real Estate Add-Ons page, or View our Commercial Real Estate Packages here.
Is editing included with Commercial packages?
Yes. Commercial Real Estate photo and video packages include professional editing, color correction, free blue sky replacements, and one free virtual twilight photo.
Commercial Real Estate videos are professionally edited, color corrected, branded with your company logo, address, and contact details, and include royalty-free music. We also add digital property outlines to high elevation shots to make it easy to view the exact property.
Learn more on our Commercial Real Estate page, Virtual Twilight page, Blue Sky Replacements page, or View our Commercial Real Estate Packages here.
What format are Commercial Real Estate photos and videos delivered in?
Commercial Real Estate photos are professionally edited and delivered as high-quality JPG files. Photo editing includes professional editing, color correction, and blue sky replacements in all photos.
Commercial Real Estate videos are professionally edited and delivered as 4K MP4 files, the standard video format for desktop computers, mobile devices, websites, social media, and listing platforms.
Video packages include both a branded version and an unbranded MLS-friendly version of the completed video.
Are Commercial Real Estate photos and videos MLS compliant?
Commercial Real Estate photos are delivered as high-quality, professionally edited JPG files suitable for MLS use. The photos do NOT include watermarks and are 100% MLS compliant.
For Commercial Real Estate video packages, we deliver two versions of the same professionally edited 4K MP4 video:
1. Branded Video
Includes your company logo, property address, contact information, royalty-free music, and digital property outlines.
2. Unbranded MLS-Friendly Video
Contains no company logo or contact information. It includes the professionally edited video, royalty-free music, and digital property outlines.
The completed photos and both video versions can be downloaded directly from the completed order page.
Commercial Real Estate orders also include branded and unbranded landing pages. The unbranded video and landing page can be used for MLS listings and other platforms that do not allow company branding or contact information.
Learn more on our Commercial Real Estate page, or View our Commercial Real Estate Packages here.
Are property outlines included in Commercial videos?
Yes. Commercial Real Estate video packages include digital property outlines in high elevation shots.
These outlines help identify the exact property, parcel, building, shopping center, land site, or commercial asset being marketed.
Learn more on our Commercial Real Estate page, or View our Commercial Real Estate Packages here.
What Commercial Real Estate add-ons are available and how much do they cost?
Commercial Real Estate add-ons can be selected in the Add-On section at the bottom of the order page.
Available with Commercial photo and video packages:
1 Business Day RUSH Photo Turnaround Time = +$100
Surrounding Area Photos = +$200
10 Interior Photos = +$200
20 Interior Photos = +$250
40 Interior Photos = +$300
Virtual “Day to Night” Timelapse = +$25
360 Interactive Panorama, 10 Callouts = +$200
360 Interactive Panorama, 30 Callouts = +$300
360 Interactive Panorama, 50 Callouts = +$400
Interactive Orthomosaic with Street Map = +$150
Interior 3D Matterport Tour up to 7,000 SQFT = +$350
Interior 3D Matterport Tour up to 15,000 SQFT = +$550
Interior 3D Matterport Tour over 15,000 SQFT = +$1,000
CRE Virtual Staging = +$50 per photo, requires interior photography
Available when ordering a Commercial video package:
2 Business Day RUSH Video Turnaround Time = +$200
Surrounding Area Video Footage = +$450
Interior Video Footage = +$550
Learn more on our Commercial Real Estate Add-Ons page, or View our Commercial Real Estate Packages here.
Can I add Matterport to a Commercial order?
Yes. Commercial orders can add Matterport 3D interior tours.
Matterport add-on pricing:
Matterport up to 7,000 SQFT = +$350
Matterport up to 15,000 SQFT = +$550
Matterport over 15,000 SQFT = +$1,000
Add-ons are available on the bottom of the order page.
Learn more on our Commercial Real Estate Add-Ons page, Matterport Services page, or View our Commercial Real Estate Packages here.
Can I add virtual staging to a Commercial order?
Yes. CRE virtual staging can be added for $50 per photo.
Virtual staging requires interior photos.
Add-ons are available on the bottom of the order page.
Learn more on our Commercial Real Estate Add-Ons page, or View our Commercial Real Estate Packages here.
Can I request a mix of aerial and ground photos?
Yes. For example, if you purchase a 20 Photo Package, we normally shoot 50% aerial photos and 50% ground photos.
We can break this down however you would like. When placing an order, there is a box called “Special Instructions” where you can add any specific notes for the order.
You can request a preferred mix in the special instructions, such as 15 aerial photos and 5 ground photos.
Note: We can NOT exchange exterior photos with interior photos. Interior photos are strictly an add-on, which can be added when placing an order.
Learn more on our Commercial Real Estate page, Commercial Real Estate Add-Ons page, or View our Commercial Real Estate Packages here.
What Commercial special instructions should I include?
When placing an order, there is a box on the order page for “Special Instructions”. This is where you can include any notes, details, or specific items you want us to focus on during the shoot.
You can include anything important to capture or avoid, such as signage, tenant names, front entrance, rear access, loading docks, truck courts, drive-through lanes, parking areas, roof views, monument signs, neighboring retailers, highways, or property outline notes.
Once you submit an order successfully, the confirmation page will include an upload box where you can add attachments for the order.
Attachments are not required, but we recommend including a property outline. This can be as simple as taking a screenshot in Google Maps and circling the exact property. You can also include samples of previous jobs that you want us to replicate.
Learn more on our Commercial Real Estate page, or View our Commercial Real Estate Packages here.
Can multiple Commercial properties be combined into one order?
Yes, if the properties are next door to each other or share the same parking lot, you can combine them into one larger package.
For example, if you have two properties next to each other, instead of ordering two separate 20 Photo Packages, you can order one 40 Photo Package.
When placing the order, include both addresses and clear instructions in the “Special Instructions” box on the order page.
The properties must be next door to each other or share a parking lot.
Feel free to contact us if you have any questions.
Learn more on our Commercial Real Estate page, or View our Commercial Real Estate Packages here.
General Company
What does DroneVideos.com do?
DroneVideos.com provides professional drone photography, aerial photography, ground photography, drone video, AI property videos, data capture, construction progress updates, aerial inspections, traffic monitoring, retailer coverage, golf course media, 3D walkthroughs, and custom drone work across the United States.
Anyone can place an order, including brokers, agents, property managers, asset managers, property owners, business owners, developers, marketing teams, and other professionals.
You do NOT need to be a broker or licensed real estate agent to order from DroneVideos.com.
Learn more on our Commercial Real Estate page, Data Capture Services page, or View our Commercial Real Estate Packages here.
Where are DroneVideos.com services available?
DroneVideos.com provides nationwide coverage across all 50 states, including Alaska and Hawaii.
We cover properties in major cities, smaller markets, rural areas, and multi-location portfolios.
Do you charge travel fees?
No, there are never any travel fees on our packages.
Are you FAA certified with a license to fly drones commercially?
Yes. All of our photographers have their Part 107 license, which is the license issued by the FAA to fly drones for commercial operations.
Learn more on our Commercial Real Estate page, or View our Commercial Real Estate Packages here.
Are you insured?
Yes. DroneVideos.com is fully insured, and we can provide full insurance documentation to our clients upon request.
How long has DroneVideos.com been in business?
DroneVideos.com has been serving clients since 2016 and has completed over 40,000 property shoots throughout the United States.
What makes DroneVideos.com different?
DroneVideos.com combines nationwide coverage, flat-rate pricing, instant online ordering with no waiting for quotes, zero travel fees, FAA-certified and insured operators, professional editing, hosted delivery pages, and deep experience across real estate, construction, inspections, and property marketing.
Most importantly, quality and consistency are two things you can count on from DroneVideos.com. Our CEO personally reviews every completed order before delivery to make sure we provide professional, high-quality content.
Learn more on our Commercial Real Estate page, or View our Commercial Real Estate Packages here.
Do I need to know anything about drones before ordering?
No. You do not need to understand drones, FAA rules, airspace, flight planning, editing, or file delivery.
All you need to do is choose the package, provide the property address, select the date and time, and our team handles the rest.
Best of all, you do NOT need to be present during the shoot.
Who uses DroneVideos.com?
DroneVideos.com works with real estate brokers, property owners, investors, property managers, developers, construction teams, retailers, insurance teams, asset managers, golf courses, marketing teams, and companies that need aerial or property media.
You do NOT need to be a broker or licensed real estate agent to place an order.
Can DroneVideos.com handle multi-location portfolios?
Yes. DroneVideos.com handles multi-location portfolios across the United States.
This includes retail portfolios, shopping centers, industrial properties, office buildings, apartment communities, construction sites, land sites, and other commercial properties.
No matter if you have 10 properties or 1,000 properties, we can take care of any size portfolio that you need photographed.
Can you provide a W-9, certificate of insurance, or vendor onboarding documents?
Yes. DroneVideos.com can provide a W-9, certificate of insurance, vendor forms, and other standard onboarding documents requested by your company.
Contact us and include the documents you need, your company name, and any submission instructions or deadlines.
Do you offer a satisfaction guarantee?
Yes. DroneVideos.com stands behind its work and offers a 100% satisfaction guarantee.
If something needs to be reviewed after delivery, contact us.
How can I contact DroneVideos.com?
Phone: 1-800-303-1783
Email: info@DroneVideos.com
Contact page: https://dronevideos.com/contact/
Is support available 24/7?
Yes. DroneVideos.com support is available 24/7.
Phone: 1-800-303-1783
Email: info@DroneVideos.com
Contact page: https://dronevideos.com/contact/
Ordering, Scheduling, and Payment
How do I place an order?
Ordering is fast and simple. Visit https://app.dronevideos.com/order-now.
Choose your package, enter the property address, and select the date and time.
After your order is submitted, DroneVideos.com handles the scheduling, shoot, editing, and delivery process.
How long does it take to place an order?
Ordering is fast, simple, and takes less than a minute.
Visit https://app.dronevideos.com/order-now.
Choose the package, enter the property address, select the date and time, add notes in the “Special Instructions” box, choose any add-ons, and submit the order.
We handle the rest.
Can I change my order or add services after it has been submitted?
Yes. Contact us as soon as possible if you need to update an order after it has been submitted.
You can request changes such as upgrading the package, adding interior photography, adding video, selecting rush delivery, changing the property details, or adding another available service.
Changes must be submitted before the photographer completes the shoot. Additional services and package upgrades require payment of the applicable price difference.
Contact us and include your order number and the changes you want to make.
What information do I need to provide when ordering?
Ordering is simple, and our order page walks you through the process.
The main items we need are the property address and the date and time you want it photographed.
Our order page includes a “Special Instructions” box where you can include any notes or details you want us to focus on during the shoot.
Once you submit the order successfully, the confirmation page includes an upload box where you can add attachments, such as property outlines or samples that you want us to replicate.
How do I upload attachments, property outlines, or reference files to my order?
After you submit your order, the confirmation page includes an upload box where you can attach files directly to the order.
You can upload property outlines, maps, offering memorandums, flyers, logos, reference photos, previous-job samples, or other files that help explain what you want photographed.
For a property outline, you can take a screenshot from Google Maps, circle the exact property, and upload the image.
Attachments are optional, but they help our team clearly understand the property boundaries and any specific shots or details you want included.
What does subject property mean?
The subject property is the specific building, tenant, parcel, store, land site, road, intersection, worksite, or area that needs to be photographed or filmed.
For example, if the order is for a shopping center, the subject property can be the entire shopping center, or it can be one specific tenant such as Burger King, Dollar General, or another tenant within the center.
In the “Subject Property” box, enter the name of the property you want photographed.
Ready to get started? Start a Drone Photography or Video Order.
What are special instructions?
The “Special Instructions” box is where you can include notes, details, or specific items you want us to focus on during the shoot.
Examples include signage, front entrance, drive-through lanes, loading docks, roof areas, tenant names, gate codes, property outlines, pools, backyards, nearby roads, or areas that you do not want shown.
Ready to get started? Start a Drone Photography or Video Order.
Do I need to be at the property during the shoot?
No. For exterior photo and video orders, you do NOT need to be at the property during the shoot.
If interior access, gated access, Matterport scanning, construction access, or an escort is needed, include those access details or an on-site contact when placing the order.
Ready to get started? Start a Drone Photography or Video Order.
Can I request specific angles or shots?
We capture all angles of the property at different heights by default.
If you have a specific angle or shot you want us to capture, you can add the request in the “Special Instructions” box on the order page.
Once you submit an order successfully, the confirmation page includes an upload box where you can add attachments for the order. This is where you can include samples or specific angles you want us to replicate.
Common requests include front exterior, rear exterior, signage, parking lot, rooftop, loading docks, drive-through lanes, access roads, surrounding retailers, highways, and top-down aerial views.
Ready to get started? Start a Drone Photography or Video Order.
Can I choose the shoot time?
Yes. You can choose an available date and time during checkout.
For exterior photo and video shoots, the best sunlight is between 11:00 AM and 2:00 PM, but you can choose another available time when placing the order.
Ready to get started? Start a Drone Photography or Video Order.
Can I schedule a photography or video shoot on a weekend?
Yes. We photograph properties seven days a week, including Saturdays and Sundays.
When placing your order, select your preferred weekend date and time. Include any scheduling requirements or access instructions in the “Special Instructions” field.
Can I schedule a photography or video shoot on a holiday?
Yes. Photography and video shoots can be scheduled on holidays.
Some holidays include an additional holiday fee. When you select a holiday on the order calendar, any applicable fee will be clearly displayed before you complete the order.
What does Anytime or Soonest Available mean?
Anytime or Soonest Available gives our scheduling team more flexibility to complete the shoot as fast as possible.
This is the best option when your schedule is flexible and you want the shoot completed at the earliest available opening.
Ready to get started? Start a Drone Photography or Video Order.
Can I reschedule my order, and are there any rescheduling fees?
Yes. Orders can be rescheduled until 2 hours before the scheduled start time without any rescheduling fees.
To reschedule a shoot, log in to your account and click “My Orders”. Under the “Order ID #”, you will see a blue “View” button as well as 3 dots. Click the 3 dots and choose “Re-Schedule” from the dropdown menu.
If weather creates unsafe or poor shooting conditions, we will reschedule the shoot and update you. There are NEVER any fees when rescheduling due to weather, no matter the time frame.
The reason we ask for 2 hours notice is so our photographer does not make an unnecessary trip.
Contact us if you have any questions.
Can I cancel my order and are there any cancellation fees?
Yes. Orders can be canceled until 2 hours before the scheduled start time without any cancellation fees.
Cancellations made within 2 hours of the scheduled start time are subject to a cancellation fee.
There are no cancellation or rescheduling fees when the change is weather-related. If weather conditions prevent the shoot, we will reschedule it free of charge.
Canceled orders can be refunded as full site credit or returned to the original credit card minus the 3% credit card processing fee.
We ask for at least 2 hours’ notice so our photographer does not make an unnecessary trip.
Contact us if you need to cancel an order.
How are refunds issued for canceled orders?
When a canceled order is refunded, you can choose one of the following options:
1. Full refund as site credit
We can refund the full amount of the canceled order to your DroneVideos.com account balance. Site credit is added immediately and can be used on any future order.
2. Refund to your credit card
We can refund the purchase price to the credit card on file, minus the 3% credit card processing fee. Credit card companies do not refund processing fees, so you will receive 97% of the refund amount.
Credit card refunds take 3 to 5 business days to appear on your credit card account.
Contact us to request a refund.
What happens if the photographer cannot access the property?
If access is blocked or instructions are incomplete, our team will contact you and either complete the available exterior work or reschedule the shoot if access is required.
To avoid delays, include gate codes, site contacts, access notes, timing restrictions, and any important entry instructions when placing the order.
For gated properties, interior access, construction sites, or properties that require an escort, include an on-site contact name and phone number.
Ready to get started? Start a Drone Photography or Video Order.
What happens if a requested shot is missed or the property needs to be photographed again?
If a requested shot was included in the original order instructions and was missed, contact us with the order number and details about the missing photo or video footage.
Our team will review the order instructions and completed files. If the requested shot was missed by our photographer, we will arrange the necessary correction.
A return visit can require an additional charge when the new request was not included in the original order, the property was inaccessible, access was denied, or conditions at the property prevented the photographer from completing the requested work.
Contact us and include your order number, the requested correction, and any supporting details.
How do I pay for an order?
DroneVideos.com accepts major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
PayPal is also accepted.
Payment is completed online when placing the order.
We also have invoicing options available. Contact us to learn more about our invoicing options, including NET 30 payment terms.
When is payment due?
Payment is due when placing the order unless your company has an approved invoicing account with DroneVideos.com.
Once payment is completed, your order is submitted and our team begins the scheduling process.
To learn more about invoicing options, contact us.
Can my company be invoiced instead of paying by credit card?
Yes. Approved company accounts can be set up for invoicing instead of credit card payment.
Our invoicing options include NET 30 payment terms.
To learn more about invoicing options, contact us.
Are taxes and credit card fees included?
Yes. Taxes and credit card fees are included in the listed package price.
If the package is $350, you pay $350.
Do you offer volume discounts?
Our prices reflect the best rates we can offer while maintaining nationwide coverage. We can photograph properties anywhere in the US within 1 to 2 business days, deliver edited photos within 2 to 3 business days, and deliver edited videos within 5 business days.
Volume pricing is available for companies planning to submit 50 or more orders per month.
Do you offer a first-time customer discount?
Yes. New customers can receive $100 off their first order by signing up through our New Customer Promotion.
This is a limited-time promotion and is restricted to one coupon per office.
How do I get the status of my order?
Log in to your DroneVideos.com account and click “My Orders”.
From there, you can view your order status, scheduled date and time, order details, and completed media once the order is delivered.
How can I add a credit card to my account?
When you place an order on DroneVideos.com, your credit card is securely stored through our payment processor, Stripe.com.
After you use a credit card for the first time, you can select that saved card on future orders for faster checkout.
To add or delete any cards on your account, contact us.
Residential Real Estate
What Residential drone services do you provide?
Residential Real Estate packages include exterior ground and aerial photography, edited 4K drone video, virtual twilight, virtual timelapse, blue sky replacement, branded and unbranded SEO-friendly landing pages, and optional add-ons.
Available add-ons include surrounding area photos, surrounding area video, 360 immersive panoramas, interactive orthomosaic maps, and rush delivery.
We do NOT photograph home interiors. For residential properties, we only shoot exteriors.
Learn more on our Residential Real Estate page, Residential Add-Ons page, or View our Residential Real Estate Packages.
How much does Residential Real Estate photography and video cost?
Here is a quick breakdown of our Residential Exterior Photography and Video packages:
(1) 20 Exterior Photos, Ground + Aerial = $400
(2) 40 Exterior Photos, Ground + Aerial = $500
(3) Single Property Video, 1:00 to 1:30 minute edited 4K drone video = $450
(4) Standard Exterior Package, 1:00 to 1:30 minute Video + 20 Photos = $600
(5) Deluxe Exterior Package, 2:00 to 2:30 minute Video + 40 Photos = $750
Residential add-ons include:
(1) 1 Business Day Rush Photo Turnaround = +$100
(2) 2 Business Day Rush Video Turnaround = +$200
(3) 360 Immersive Panorama with 10 Callouts = +$200
(4) Interactive Orthomosaic with Street Map = +$150
(5) Surrounding Area Photos = +$100
(6) Surrounding Area Video Footage = +$450
Learn more on our Residential Real Estate page, Residential Add-Ons page, or View our Residential Real Estate Packages.
How much does Residential Real Estate video cost?
Residential video-only starts at $450. Residential video plus photo packages start at $600.
(1) Single Property Video, 1:00 to 1:30 minute edited 4K drone video = $450
(2) Standard Exterior Package, 1:00 to 1:30 minute Video + 20 Photos = $600
(3) Deluxe Exterior Package, 2:00 to 2:30 minute Video + 40 Photos = $750
Learn more on our Residential Real Estate page, or View our Residential Real Estate Packages.
What is included in each Residential Real Estate package?
Residential Real Estate packages are exterior-only and include ground and aerial photography, exterior drone video, or both depending on the package selected.
Residential Photo Packages
20 Photo Residential Package = $400
20 Exterior Photos, Ground + Aerial
Recommended for residential homes
40 Photo Residential Package = $500
40 Exterior Photos, Ground + Aerial
Recommended for larger estates or neighborhoods
All Residential photo packages include:
2-3 Business Day Turnaround Time (1 Day Rush Delivery available in the Add-On section on the order page)
Professional editing and color correction
FREE Blue Sky Replacements
1 FREE Virtual Twilight Photo
1 Virtual Timelapse
High-resolution delivery
Free SEO-friendly landing pages
Residential Video and Photo Packages
Standard Exterior Package = $600
1:00 to 1:30 Minute Edited 4K Drone Video
20 Exterior Photos, Ground + Aerial
Deluxe Exterior Package = $750
2:00 to 2:30 Minute Edited 4K Drone Video
40 Exterior Photos, Ground + Aerial
Video includes:
Professional video editing and color correction
Branded with your company logo, property address, and contact information
Royalty-free music
5 Business Day Video Turnaround Time (2 Business Day Rush Delivery available in the Add-On section on the order page)
Photos include:
The number of exterior ground and aerial photos listed with the selected package
2-3 Business Day Turnaround Time (1 Day Rush Delivery available in the Add-On section on the order page)
1 FREE Virtual Twilight Photo
FREE Blue Sky Replacements
1 Virtual Timelapse
High-resolution delivery
Free SEO-friendly landing page
Learn more on our Residential Real Estate page, Blue Sky Replacements page, Virtual Twilight page, or View our Residential Real Estate Packages.
What is the Single Property Video package?
The Single Property Video Package is $450.
This package includes:
1:00 to 1:30 Minute Edited 4K Drone Video
1 Residential Property
Video includes:
Professional video editing and color correction
Branded with your company logo, address, and your contact details
Royalty-free music
5 Business Day Video Turnaround Time, Rush Delivery available in the Add-On section on the order page
Learn more on our Residential Real Estate page, or View our Residential Real Estate Packages.
Do Residential Real Estate packages include interior photography or interior video?
No. Residential Real Estate packages are exterior-only.
Residential packages include exterior ground and aerial photos, exterior drone video, or both depending on the package selected.
We do NOT photograph home interiors for Residential Real Estate orders.
Learn more on our Residential Real Estate page, or View our Residential Real Estate Packages.
Are Residential Real Estate photos, videos, and landing pages MLS-friendly?
Yes. Residential Real Estate photos are delivered as high-quality, professionally edited JPG files suitable for MLS use. The photos do NOT include watermarks and are 100% MLS compliant.
For Residential video packages, we deliver two versions to you:
1. Branded Video
Includes your name, property address, logo, and music.
2. Unbranded MLS-Friendly Video
Contains no text and includes video and music only. The unbranded video is MLS compliant.
Residential orders also include branded and unbranded landing pages. The unbranded video and landing page are provided for MLS use.
The completed photos and both video versions can be downloaded directly from the completed order page.
Learn more on our Residential Real Estate page, or View our Residential Real Estate Packages.
Is editing included with Residential packages?
Yes. Residential photo and video packages include professional editing and color correction.
Residential photo packages include FREE blue sky replacements, 1 FREE virtual twilight photo, 1 virtual timelapse, high-resolution delivery, and free SEO-friendly landing pages.
Residential video packages include professional video editing, color correction, branding with your company logo, address, and contact details, and royalty-free music.
Learn more on our Residential Real Estate page, Blue Sky Replacements page, Virtual Twilight page, or View our Residential Real Estate Packages.
What Residential Real Estate add-ons are available and how much do they cost?
Residential Real Estate add-ons can be selected in the Add-On section at the bottom of the order page.
Available with Residential photo and video packages:
1 Business Day RUSH Photo Turnaround Time = +$100
360 Immersive Panorama, 10 Callouts = +$200
Interactive Orthomosaic with Street Map = +$150
Surrounding Area Photos = +$100
Available when ordering a Residential video package:
2 Business Day RUSH Video Turnaround Time = +$200
Surrounding Area Video Footage = +$450
Learn more on our Residential Add-Ons page, or View our Residential Real Estate Packages.
What are Residential surrounding area photos?
Surrounding area photos include one photo each of up to 4 additional landmarks or properties within 1 mile of the subject property.
Additional charges apply if surrounding landmarks are outside 1 mile.
Learn more on our Residential Add-Ons page, or View our Residential Real Estate Packages.
What is Residential surrounding area video footage?
Surrounding area video footage includes 1 to 3 video shots each of up to 4 additional landmarks or properties within 1 mile of the subject property.
Additional charges apply if surrounding landmarks are outside 1 mile.
Learn more on our Residential Add-Ons page, or View our Residential Real Estate Packages.
What is a Residential 360 immersive panorama?
A Residential 360 immersive panorama creates an interactive 360-degree view with up to 10 callout logos linked to corresponding photos.
Learn more on our Residential Add-Ons page, 360 Interactive Panorama page, or View our Residential Real Estate Packages.
What is an interactive orthomosaic with street map?
An interactive orthomosaic with street map is an interactive aerial map created by merging aerial images into a detailed property view.
It includes street map context and is useful for larger properties, estates, neighborhoods, planning, and real estate development.
Learn more on our Residential Add-Ons page, Data Capture Services page, or View our Residential Real Estate Packages.
What should I include in Residential special instructions?
Use the “Special Instructions” box to include gate codes, access details, pool, backyard, acreage, neighborhood amenities, waterfront views, driveway, outbuildings, areas to avoid, or any feature you want highlighted.
Learn more on our Residential Real Estate page, or View our Residential Real Estate Packages.
Do I need to be home during a Residential exterior shoot?
No. For exterior-only Residential shoots, you do NOT need to be home as long as the exterior can be accessed safely.
If there is gated access, locked access, pets outside, or any access issue, include those details in the “Special Instructions” box when placing the order.
Learn more on our Residential Real Estate page, or View our Residential Real Estate Packages.
AI Property Showcase
What is the AI Property Showcase?
The AI Property Showcase is a 100% virtual property video created without an on-site shoot.
It uses property information, maps, uploaded materials, points of interest, branding, and virtual footage to create a polished 4K Ultra HD property video. It also includes royalty-free music and custom voice-over narration.
Learn more on our AI Property Showcase page, or Order an AI Property Showcase Video.
How much does the AI Property Showcase cost?
AI Property Showcase pricing includes:
AI Property Showcase Video = $400
Add live 4K drone footage = +$450
Learn more on our AI Property Showcase page, or Order an AI Property Showcase Video.
Is the AI Property Showcase filmed on site, and can live drone footage be added?
No. The AI Property Showcase is 100% virtual and does not require an on-site shoot.
For an additional +$450, we can include live 4K drone footage. This is an add-on, which can be selected during the ordering process.
Learn more on our AI Property Showcase page, or Order an AI Property Showcase Video.
What is included in the AI Property Showcase?
The AI Property Showcase is $400.
This package includes:
4K Ultra HD video
AI-driven points of interest and data
Advanced road and area graphics
Professional voice-over narration
Royalty-free music
Branding
Property outlines
Points of interest
Demographics
Property information
Virtual footage
Motion tracking graphics for surrounding landmarks, retail, and roads
Learn more on our AI Property Showcase page, or Order an AI Property Showcase Video.
How long does the AI Property Showcase take?
The AI Property Showcase is delivered in 5 business days.
Learn more on our AI Property Showcase page, or Order an AI Property Showcase Video.
What information can I provide for an AI Property Showcase order?
The only information we need is the property address.
Once we have the property address, our team can gather the property information, area information, demographics, maps, roads, and points of interest needed to create the video.
You can also provide details you want us to highlight, including:
Statewide points of interest
Regional points of interest
Immediate area points of interest
Branding contact information
Company logo
Property logo
Property flyer
Offering memorandum
Property outline
Existing property page URL
Property status
Property overview
Building size
Lot size
Year built
Asset type
Number of parking spaces
Tenants
Property highlights
Any additional information you want included
You can leave the statewide, regional, or immediate area points-of-interest fields blank, and our team will choose the points of interest for the video.
No script is required. Professional voice-over narration is included.
Learn more on our AI Property Showcase page, or Order an AI Property Showcase Video.
What types of properties or materials work best for an AI Property Showcase?
The AI Property Showcase is especially useful for commercial real estate when you want a polished 4K video with property outlines, area context, nearby roads, points of interest, demographics, maps, and professional voice-over narration without scheduling a full on-site shoot.
It is also a strong option when you already have property photos, flyers, offering memorandums, or existing marketing materials and want to turn them into a polished 4K video presentation.
Learn more on our AI Property Showcase page, or Order an AI Property Showcase Video.
Data Capture
What are Data Capture services?
Data Capture services help document, measure, and monitor project sites using drone-based mapping, topographic data, 3D facade models, design overlays, and hosted progress reports.
Learn more on our Data Capture Services page, or Order Drone Data Capture Services.
How much does Data Capture cost?
Data Capture packages include:
Topographic Map Package = $1,500
3D Facade Model Package = $1,500
Data Capture Combo Package = $2,500
Data Capture add-ons include:
360-degree video orbit timelapse = +$500
Learn more on our Data Capture Services page, or Order Drone Data Capture Services.
What is included in the Topographic Map Package?
The Topographic Map Package is $1,500.
This package includes:
One high-accuracy topographic map
Cut and fill comparison versus design
Hosted progress reports
Before and after area comparison
Elevation data
Design overlays
Learn more on our Data Capture Services page, or Order Drone Data Capture Services.
What is included in the 3D Facade Model Package?
The 3D Facade Model Package is $1,500.
This package includes:
One high-accuracy 3D facade or building model
Hosted progress reports
Before and after comparison
Immersive 3D data
Design overlays
Learn more on our Data Capture Services page, or Order Drone Data Capture Services.
What is included in the Data Capture Combo Package?
The Data Capture Combo Package is $2,500.
This package includes:
Topographic Map Package
3D Facade Model Package
Hosted progress reports
Before and after comparison
Elevation data
Design overlays
Immersive 3D data
Learn more on our Data Capture Services page, or Order Drone Data Capture Services.
What is a 360-degree video orbit timelapse?
A 360-degree video orbit timelapse is an add-on that shows progress around a site from the same orbit angle over time.
The add-on price is +$500.
Learn more on our Data Capture Services page, or Order Drone Data Capture Services.
What are hosted progress reports?
Hosted progress reports organize drone data, maps, models, comparisons, overlays, and project visuals in one hosted location so your team can review site progress over time.
Learn more on our Data Capture Services page, or Order Drone Data Capture Services.
Who uses Data Capture services?
Data Capture services are used by developers, construction teams, engineers, architects, asset managers, property owners, municipalities, and companies that need site documentation, mapping, progress tracking, or 3D property data.
Learn more on our Data Capture Services page, or Order Drone Data Capture Services.
Do Data Capture services include construction progress tracking?
Yes. Data Capture services can be used for construction progress tracking, hosted progress reports, design overlays, before and after comparisons, topographic mapping, and 3D facade modeling.
Learn more on our Data Capture Services page, or Order Drone Data Capture Services.
Can Data Capture services be ordered nationwide?
Yes. DroneVideos.com provides Data Capture services nationwide across the United States.
Learn more on our Data Capture Services page, or Order Drone Data Capture Services.
Construction
How much does Construction drone photography and video cost?
Construction drone package pricing includes:
Single Worksite Progress Update = $550
This package includes 25 high-resolution RAW photos and unedited 4K video footage for one worksite.
Learn more on our Construction page, or Order Construction Progress Photography and Video.
What is included in the Single Worksite Progress Update?
The Single Worksite Progress Update is $550.
This package includes:
25 high-resolution RAW photos, unedited
4K video footage, unedited
One single worksite
SEO-friendly landing page for sharing
Learn more on our Construction page, or Order Construction Progress Photography and Video.
Is the Construction package for one site only?
Yes. The Single Worksite Progress Update is for one single worksite only.
Learn more on our Construction page, or Order Construction Progress Photography and Video.
What types of construction projects can you capture?
We capture residential construction, bridge construction, commercial buildings, renovations, infrastructure projects, worksites, and other construction-related locations.
Learn more on our Construction page, or Order Construction Progress Photography and Video.
Are Construction photos edited?
No. The Construction package includes high-resolution RAW photos, unedited.
Learn more on our Construction page, or Order Construction Progress Photography and Video.
Is Construction video edited?
No. The Construction package includes 4K video footage, unedited.
Learn more on our Construction page, or Order Construction Progress Photography and Video.
What do I need to provide for a Construction order?
You need to provide the shoot location, date and time, what needs to be filmed, and the required arrival contact person we ask for when we arrive.
Learn more on our Construction page, or Order Construction Progress Photography and Video.
Do I need to provide an on-site contact for Construction?
Yes. The Construction order form requires an on-site contact for arrival.
Learn more on our Construction page, or Order Construction Progress Photography and Video.
Can Construction be used for progress updates?
Yes. The package is designed for worksite progress updates and construction documentation.
Learn more on our Construction page, or Order Construction Progress Photography and Video.
Do Construction orders include a hosted landing page?
Yes. Construction orders include SEO-friendly landing pages for fast and easy sharing.
Learn more on our Construction page, or Order Construction Progress Photography and Video.
Can I request specific construction areas to capture?
Yes. Use the work details and “Special Instructions” box to identify specific areas, stages, structures, roads, bridges, buildings, or work zones to capture.
Learn more on our Construction page, or Order Construction Progress Photography and Video.
Aerial Inspection
What is an Aerial Inspection and what is it used for?
An Aerial Inspection uses drone photography or video to document roofs, structures, utilities, solar installations, property damage, insurance claims, audits, and hard-to-reach exterior areas.
Aerial Inspections are commonly used for property damage, insurance claims, roof reviews, utility inspections, telecom inspections, solar inspections, audits, storm damage, tree damage, and exterior property documentation.
Ready to get started? Order Aerial Inspection Photography.
How much do Aerial Inspection packages and add-ons cost?
Aerial Inspection packages include:
25 Photo Inspection Package = $350
45 Photo Inspection Package = $450
65 Photo Inspection Package = $550
Aerial Inspection add-ons include:
Interactive Orthomosaic with Street Map = +$200
4K Unedited Video Footage = +$350
360 Interactive Panorama = +$150
15 Interior Photos = +$200
25 Interior Photos = +$250
45 Interior Photos = +$300
Add-ons are available on the bottom of the order page.
The interactive orthomosaic add-on creates an interactive aerial map with street map context and provides a detailed visual representation of the property or inspection area.
Ready to get started? Order Aerial Inspection Photography.
What is included in each Aerial Inspection package?
The 25 Photo Inspection Package is $350 and includes 25 high-resolution RAW unedited photos for one location up to 7,000 square feet. This package is suitable for damage assessments.
The 45 Photo Inspection Package is $450 and includes 45 high-resolution RAW unedited photos for one location up to 12,000 square feet. This package is suitable for utility inspections.
The 65 Photo Inspection Package is $550 and includes 65 high-resolution RAW unedited photos for one location over 12,000 square feet. This package is suitable for complex assessments.
Ready to get started? Order Aerial Inspection Photography.
Are Aerial Inspection photos edited?
No. Aerial Inspection photos are delivered in their largest native file size and highest resolution, unedited.
Ready to get started? Order Aerial Inspection Photography.
Are Aerial Inspection packages available nationwide?
Yes. Aerial Inspection packages are available nationwide across the United States.
Ready to get started? Order Aerial Inspection Photography.
What information should I provide, and do I need to be present?
Provide the inspection type and detailed instructions about what to focus on in the “Special Instructions” box on the order page.
For example, if a roof was damaged by a large tree, note the exact side or corner where the damage is most visible.
No. For exterior Aerial Inspection orders, you do NOT need to be present as long as the inspection area is accessible.
If access, gates, interiors, or a specific escort is needed, provide clear instructions and an on-site contact when placing the order.
Ready to get started? Order Aerial Inspection Photography.
Custom Work
What is Custom Work, and when should I use it?
Custom Work is for projects that do not fit a standard package.
It can include events, weddings, complex sites, special media requests, ground photography, ground video, interior photography, interior video, aerial work, or other on-site drone services.
If your project does not fit a standard DroneVideos.com package, Custom Work is the right place to start.
Include as much detail as possible so our team can review the request.
Learn more on our Custom Drone Work page, or Order Custom Drone Photography or Video.
How much does Custom Drone Work cost, and what is included?
Custom Drone Work packages include:
4 Hours of Custom Work = $1,500
8 Hours of Custom Work = $2,500
Post-production editing add-on, up to 3 hours = +$500
The 4 Hours of Custom Work package includes:
Up to 4 hours of on-site work
Custom drone services based on the project
Different types of media or drone services depending on the request
The 4-hour package is suitable for weddings, events, and smaller custom projects.
The 8 Hours of Custom Work package includes:
Up to 8 hours of on-site work
Custom drone services based on the project
Different types of media or drone services depending on the request
The 8-hour package is suitable for complex projects or longer coverage needs.
Learn more on our Custom Drone Work page, or Order Custom Drone Photography or Video.
Does Custom Work include editing or post-production?
No. Custom Work packages cover on-site work only.
By default, RAW unedited files are provided.
Editing, processing, color correction, or other post-production work requires the post-production add-on.
The post-production add-on provides up to 3 hours of editing, color correction, processing, or related post-production work for +$500.
Learn more on our Custom Drone Work page, or Order Custom Drone Photography or Video.
Can Custom Work include interiors, ground photography, or ground video?
Yes. Custom Work can include interior photography, interior video clips, ground photography, ground video clips, aerial work, and interior drone shots.
Interior drone shots are available when the site allows safe indoor drone operation.
Select the ground or interior services needed during checkout.
Learn more on our Custom Drone Work page, or Order Custom Drone Photography or Video.
What details do I need to provide for Custom Work?
Provide the type of drone service, ground or interior needs, all work details, the on-site contact name and phone number, property outlines, files, and any notes in the “Special Instructions” box.
You can also upload property outlines, sample files, shot lists, or other project materials to help explain what you need.
Learn more on our Custom Drone Work page, or Order Custom Drone Photography or Video.
Can Custom Work be used for weddings and events?
Yes. The 4-hour Custom Work package is suitable for weddings and events.
Some projects require review for safety, access, permissions, and project scope.
Learn more on our Custom Drone Work page, or Order Custom Drone Photography or Video.
Golf Course
What Golf Course drone video and photography packages are available?
Yes. Golf Course packages provide drone photos and 4K Ultra HD video for individual holes, multiple holes, 9 holes, or full 18-hole coverage with clubhouse coverage.
Golf Course packages include:
Any 1 Hole + Clubhouse = $700
Includes any 1 hole plus clubhouse, 15 to 20 high-resolution photos, and a 1:00 to 2:00 minute 4K Ultra HD video.
Any 3 Holes + Clubhouse = $1,000
Includes any 3 holes plus clubhouse, 30 to 60 high-resolution photos, and a 2:00 to 3:00 minute 4K Ultra HD video.
Any 9 Holes + Clubhouse = $2,000
Includes any 9 holes plus clubhouse, 50 to 100 high-resolution photos, and a 5:00 to 9:00 minute 4K Ultra HD video.
Any 18 Holes + Clubhouse = $4,000
Includes any 18 holes plus clubhouse, 100 to 200 high-resolution photos, and a 10:00 to 20:00 minute 4K Ultra HD video.
Learn more on our Golf Course page, or Order Golf Course Drone Photography and Video.
Are Golf Course photos high resolution, and are videos edited and delivered in 4K?
Yes. Golf Course packages include high-resolution photos and 4K Ultra HD video.
All Golf Course videos include professional color correction and editing.
Learn more on our Golf Course page, or Order Golf Course Drone Photography and Video.
What do I need to provide for a Golf Course order?
Provide the golf course location, preferred date and time, required arrival contact, and which holes you want filmed.
Learn more on our Golf Course page, or Order Golf Course Drone Photography and Video.
Can I choose which holes are filmed?
Yes. The order form asks which holes you would like filmed. For example, you can request holes 1, 3, and 7.
Learn more on our Golf Course page, or Order Golf Course Drone Photography and Video.
Do Golf Course orders include the clubhouse?
Yes. Each Golf Course package includes clubhouse coverage along with the selected holes.
Learn more on our Golf Course page, or Order Golf Course Drone Photography and Video.
Do Golf Course orders include a hosted landing page?
Yes. Golf Course orders include SEO-friendly landing pages for fast and easy sharing.
Learn more on our Golf Course page, or Order Golf Course Drone Photography and Video.
Traffic Monitoring
What is Traffic Monitoring?
Traffic Monitoring uses consistent drone video clips to document vehicle movement, road activity, intersections, access points, and traffic volume patterns over a set time window.
Ready to get started? Order Traffic Monitoring Drone Video.
How much does Traffic Monitoring cost?
Traffic Monitoring packages include:
(1) Basic Monitoring, 3-hour window for 1 day = $650
(2) Advanced Monitoring, 3-hour window per day for 7 straight days = $4,000
(3) Premium Monitoring, 3-hour window per day for 30 straight days = $12,000
Ready to get started? Order Traffic Monitoring Drone Video.
What is included in Basic Monitoring?
Basic Monitoring is $650.
This package includes:
3-hour window for 1 day
9 total 10-minute video clips
3 clips per hour
Ready to get started? Order Traffic Monitoring Drone Video.
What is included in Advanced Monitoring?
Advanced Monitoring is $4,000.
This package includes:
3-hour window per day for 7 straight days
63 total 10-minute video clips
Ready to get started? Order Traffic Monitoring Drone Video.
What is included in Premium Monitoring?
Premium Monitoring is $12,000.
This package includes:
3-hour window per day for 30 straight days
270 total 10-minute video clips
Ready to get started? Order Traffic Monitoring Drone Video.
How is traffic monitoring footage captured?
Each clip is 10 minutes long and filmed with a smooth, slow 360-degree rotation while keeping the subject, road, intersection, or property in frame. Clips are captured consistently so traffic changes can be compared between clips.
Ready to get started? Order Traffic Monitoring Drone Video.
How many clips are recorded per hour?
Traffic Monitoring packages capture 3 clips per hour, with each clip lasting 10 minutes.
Ready to get started? Order Traffic Monitoring Drone Video.
Can I choose the 3-hour monitoring window?
Yes. The order form asks for the preferred 3-hour window for traffic monitoring.
Ready to get started? Order Traffic Monitoring Drone Video.
What information do I need to provide for Traffic Monitoring, and what can it focus on?
Provide the address, preferred start date, preferred 3-hour window, primary focus, subject type, purpose of monitoring, and any “Special Instructions” when placing the order.
Traffic Monitoring can focus on a property, major road, intersection, access point, roadway segment, or any other location where vehicle movement needs to be documented.
Ready to get started? Order Traffic Monitoring Drone Video.
Can I request different monitoring windows on certain days?
Yes. Use the “Special Instructions” field to request different windows on specific days, such as a 4:00 PM to 7:00 PM window on Wednesdays.
Ready to get started? Order Traffic Monitoring Drone Video.
Is Traffic Monitoring meant for car counting?
Yes. Traffic Monitoring is designed to support car counting, volume observations, and traffic pattern review over time.
Ready to get started? Order Traffic Monitoring Drone Video.
Retailer Coverage
What is Retailer Coverage?
Retailer Coverage is designed for single tenant retailers that need exterior photos, interior photos, trade area photos, videos, inspections, audits, or a 3D walkthrough.
Ready to get started? Order Retailer Coverage Photography and Video.
How much does Retailer Coverage cost?
Retailer Coverage uses a small base package and selected add-ons. The base package is set at $0.01 because the project is built through add-ons.
Retailer Coverage add-ons include:
(1) Unedited exterior property photos = +$325
(2) Unedited interior property photos = +$325
(3) Unedited trade area photos = +$325
(4) Professional photo editing = +$25
(5) Fully edited exterior property video = +$450
(6) Fully edited interior property video = +$450
(7) Fully edited trade area video = +$450
(8) Interactive 3D Walk-Through Tour = +$450
Ready to get started? Order Retailer Coverage Photography and Video.
What is included in the Retailer Coverage base package?
The Retailer Coverage base package is for one single tenant retailer.
This package lets you select the needed add-ons during checkout, such as:
Exterior photos
Interior photos
Trade area photos
Video
Professional photo editing
3D walkthrough
Ready to get started? Order Retailer Coverage Photography and Video.
What Retailer Coverage add-ons are available?
Retailer Coverage add-ons include:
(1) Unedited exterior property photos = +$325
(2) Unedited interior property photos = +$325
(3) Unedited trade area photos = +$325
(4) Professional photo editing = +$25
(5) Fully edited exterior property video = +$450
(6) Fully edited interior property video = +$450
(7) Fully edited trade area video = +$450
(8) Interactive 3D Walk-Through Tour = +$450
Ready to get started? Order Retailer Coverage Photography and Video.
What are unedited exterior property photos?
This add-on includes 25 or more ground and aerial unedited high-resolution photos of the exterior property.
Ready to get started? Order Retailer Coverage Photography and Video.
What are unedited interior property photos?
This add-on includes 20 or more unedited high-resolution interior photos.
Ready to get started? Order Retailer Coverage Photography and Video.
What are unedited trade area photos?
This add-on includes 1 to 2 photos each of up to 4 additional landmarks or properties within 1 mile of the subject property. Additional charges may apply if surrounding landmarks are outside 1 mile.
Ready to get started? Order Retailer Coverage Photography and Video.
What is Professional Photo Editing?
Professional Photo Editing is a $25 add-on for retailer coverage photo orders.
Ready to get started? Order Retailer Coverage Photography and Video.
Are Retailer Coverage videos edited?
Yes. Exterior, interior, and trade area video add-ons are fully edited, color corrected, and delivered as short-film style videos set to music where applicable.
Ready to get started? Order Retailer Coverage Photography and Video.
What is a trade area video?
A trade area video shows surrounding roads, nearby landmarks, retailers, or other market context around the subject property. It is fully edited and color corrected.
Ready to get started? Order Retailer Coverage Photography and Video.
Can Retailer Coverage include a 3D walkthrough?
Yes. An Interactive 3D Walk-Through Tour can be added for $450.
Ready to get started? Order Retailer Coverage Photography and Video.
Do Retailer Coverage projects include hosting?
Yes. Hosting is included with no expiration.
Ready to get started? Order Retailer Coverage Photography and Video.
What details should I provide for a Retailer Coverage order?
The order form asks for the shoot location, date and time, use case, subject property, and optional special instructions such as signage, front entrance, drive-through, or other areas to focus on.
Ready to get started? Order Retailer Coverage Photography and Video.
Is Retailer Coverage for multiple retailers?
The base Retailer Coverage package is for one single tenant retailer. Multiple locations or tenants may require separate orders or custom review.
Ready to get started? Order Retailer Coverage Photography and Video.
3D Walkthrough and Matterport
What is a 3D Walkthrough Tour?
A 3D Walkthrough Tour is an interactive Matterport-powered virtual tour that lets viewers explore a property remotely. It is useful for homes, offices, restaurants, retail spaces, industrial spaces, warehouses, hospitality, and commercial properties.
Learn more on our Matterport Services page, or Order a 3D Walkthrough or Matterport Tour.
How much does a 3D Walkthrough or Matterport tour cost?
3D Walkthrough and Matterport packages include:
(1) Standard 3D Walkthrough Tour, up to 5,000 square feet = $650
(2) Deluxe 3D Walkthrough Tour, up to 12,000 square feet = $1,200
(3) Premium 3D Walkthrough Tour, over 12,000 square feet = $2,400
Learn more on our Matterport Services page, or Order a 3D Walkthrough or Matterport Tour.
What is included in the 3D Walkthrough and Matterport packages?
3D Walkthrough and Matterport packages include:
Full 3D tour powered by Matterport
Floor plan
Measurements
Free Lifetime Hosting
Single on-site scan
Our Matterport 3D Walkthroughs are available as standalone packages or as add-ons for Commercial Real Estate orders.
Standalone Packages
Standard 3D Walkthrough Tour = $650
For properties up to 5,000 square feet
This package is suitable for condos, townhomes, apartments, smaller homes, and compact commercial spaces.
Deluxe 3D Walkthrough Tour = $1,200
For properties up to 12,000 square feet
This is the most popular option and is suitable for most homes and mid-sized commercial properties.
Premium 3D Walkthrough Tour = $2,400
For properties over 12,000 square feet
This package is designed for warehouses and larger commercial buildings.
Commercial Real Estate Add-On Pricing
Matterport 3D Walkthroughs can also be ordered as an add-on when purchasing a Commercial Real Estate package.
Interior 3D Matterport Tour up to 7,000 SQFT = +$350
Interior 3D Matterport Tour up to 15,000 SQFT = +$550
Interior 3D Matterport Tour over 15,000 SQFT = +$1,000
Learn more on our Matterport Services page, or Order a 3D Walkthrough or Matterport Tour.
Does Matterport hosting expire?
No. The 3D Walkthrough packages include hosting with no expiration.
Learn more on our Matterport Services page, or Order a 3D Walkthrough or Matterport Tour.
Does the tour include a floor plan?
Yes. 3D Walkthrough packages include a floor plan.
Learn more on our Matterport Services page, or Order a 3D Walkthrough or Matterport Tour.
Does the tour include measurements?
Yes. 3D Walkthrough packages include measurements.
Learn more on our Matterport Services page, or Order a 3D Walkthrough or Matterport Tour.
How many site visits are needed?
The 3D Walkthrough packages are captured during a single on-site scan.
Learn more on our Matterport Services page, or Order a 3D Walkthrough or Matterport Tour.
What do I need to provide for a 3D Walkthrough order?
Provide the location, date and time, property type, subject property, and any special instructions such as areas to focus on or access notes.
Learn more on our Matterport Services page, or Order a 3D Walkthrough or Matterport Tour.
Do I need to provide interior access?
Yes. Matterport 3D Walkthroughs require access to the spaces being scanned. Please provide access instructions and an on-site contact if needed.
Learn more on our Matterport Services page, or Order a 3D Walkthrough or Matterport Tour.
Is Matterport for interiors?
Yes. Matterport 3D Walkthroughs are interior-focused and designed to let viewers explore the inside of a property online.
Learn more on our Matterport Services page, or Order a 3D Walkthrough or Matterport Tour.
Add-ons and Upgrades
What is Blue Sky Replacement?
Blue Sky Replacement is an editing process that replaces gray, dark, or overcast skies with bright, natural-looking blue skies.
Blue Sky Replacement is included for free with all of our commercial and residential real estate packages.
Learn more on our Blue Sky Replacements page, or Start a DroneVideos.com Order.
Can you perform blue sky replacements on photos and video?
Blue sky replacements are applied to photos only.
We do not perform blue sky replacements on video footage. Video is edited and color corrected, but the sky in video footage cannot be replaced the same way it can be replaced in still photos.
Learn more on our Blue Sky Replacements page, or Start a DroneVideos.com Order.
What is Virtual Twilight?
Virtual Twilight turns a daytime property photo into a dramatic dusk-style image with illuminated property details and a high-impact sky.
It is often used to make a listing photo feel warmer, more polished, and more visually engaging.
Learn more on our Virtual Twilight page, or Start a DroneVideos.com Order.
Is Virtual Twilight included for free?
Yes. One Virtual Twilight is included for free with applicable real estate packages.
Additional virtual twilight or Day to Night style add-ons may be available depending on the package selected.
Learn more on our Virtual Twilight page, or Start a DroneVideos.com Order.
What is Virtual Timelapse?
Virtual Timelapse creates a Day to Night style presentation from a daytime image, giving the property a more dynamic visual effect.
For Commercial Real Estate orders, the Virtual Day to Night Timelapse add-on is currently +$25.
Learn more on our Virtual Twilight page, or Order Commercial Real Estate Photography.
What is a 360 Interactive Panorama?
A 360 Interactive Panorama lets viewers explore a location from every angle using a mouse or touchscreen.
It creates an immersive viewing experience that feels like being on site. Panorama pricing depends on the number of callouts selected.
Learn more on our 360 Interactive Panorama page, or Start a DroneVideos.com Order.
What are panorama callouts?
Callouts are clickable markers inside a panorama. They can highlight properties, landmarks, tenant names, roads, parking areas, points of interest, or nearby features.
When clicked, a callout can open a larger detailed photo or related view.
Learn more on our 360 Interactive Panorama page, or Start a DroneVideos.com Order.
What is an interactive orthomosaic with street map?
An interactive orthomosaic is a detailed aerial map created by merging drone images.
It can include street map context and allows users to zoom, review property details, and better understand the site layout.
Learn more on our Data Capture Services page, or Start a DroneVideos.com Order.
What are surrounding area photos?
Surrounding area photos show nearby landmarks, retailers, roads, intersections, businesses, neighborhoods, or other points of interest.
Standard coverage generally includes nearby landmarks or properties within 1 mile of the subject property. Pricing depends on the service selected. Commercial surrounding area photos are currently +$200. Residential surrounding area photos are currently +$100.
Learn more on our Commercial Real Estate Add-Ons page or Residential Add-Ons page.
What are surrounding area videos?
Surrounding area video footage shows nearby roads, landmarks, retailers, intersections, businesses, or other points of interest in video form.
Commercial and Residential surrounding area video footage is currently +$450.
Learn more on our Commercial Real Estate Add-Ons page or Residential Add-Ons page.
What happens if a surrounding landmark is more than 1 mile away?
Additional charges may apply if requested surrounding landmarks or properties are outside 1 mile of the subject property.
Learn more on our Commercial Real Estate Add-Ons page or Residential Add-Ons page.
What is CRE virtual staging?
CRE virtual staging digitally furnishes or enhances selected interior photos so buyers or tenants can better visualize how a vacant commercial space could be used.
Virtual staging is currently +$50 per photo and requires interior photos.
Learn more on our Commercial Real Estate Add-Ons page, or Order Commercial Real Estate Photography.
Does virtual staging require interior photos?
Yes. CRE virtual staging requires interior photos.
Virtual staging is currently +$50 per photo.
Learn more on our Commercial Real Estate Add-Ons page, or Order Commercial Real Estate Photography.
What is Matterport?
Matterport is an interactive 3D tour platform that lets viewers walk through a property online.
DroneVideos.com offers Matterport-powered 3D walkthrough packages and Matterport add-ons for eligible orders.
Learn more on our Matterport Services page, or Order a 3D Walkthrough or Matterport Tour.
What are rush photo and video turnaround options?
Rush delivery is an optional add-on that speeds up final edited photo or video delivery.
Our standard turnaround time for final edited photo delivery is 2-3 business days after the scheduled shoot date. The rush photo delivery add-on delivers final edited photos in 1 business day after the shoot.
Rush photo turnaround is currently +$100 for Commercial and Residential Real Estate orders.
Our standard turnaround time for final edited video delivery is 5 business days after the scheduled shoot date. The rush video delivery add-on delivers the final edited video in 2 business days after the shoot.
Rush video turnaround is currently +$200 for Commercial and Residential Real Estate orders.
If you order rush delivery for both photos and video, the photos will be delivered 1 business day after the shoot, and the video will be delivered 2 business days after the shoot.
Learn more on our Commercial Real Estate Add-Ons page or Residential Add-Ons page.
FAA, Airspace, Weather, and Rescheduling
Who handles FAA permissions and airspace authorizations?
DroneVideos.com handles FAA airspace checks and standard FAA authorization review when needed. Our goal is to keep the process simple for clients while keeping flights compliant and safe.
Learn more about drone no-fly zones and FAA authorization.
Can you fly near airports?
Potentially, yes. Flights near airports or in controlled airspace may require FAA authorization. We review the location and determine what is legally and safely possible.
Learn more about drone no-fly zones and FAA authorization.
What happens if the property is in a no-fly zone?
We review the location and determine whether the shoot can be completed with FAA authorization, a waiver, a modified flight plan, or ground-based photography. If aerial capture is not legally or safely possible, we will explain the available options.
Learn more about drone no-fly zones and FAA authorization.
Can drones fly at night?
Night flights may be possible when they can be completed safely and legally. Some projects may require additional planning or compliance steps.
How high can the drone fly?
Under FAA Part 107 regulations, drones can generally fly up to 400 feet above ground level. This is high enough to capture an excellent overall view of the property, surrounding area, nearby roads, and important landmarks.
Some locations may have lower altitude limits or require FAA authorization, particularly when they are near an airport or within controlled or restricted airspace.
Learn more about drone no-fly zones and FAA authorization.
Can you fly over roads, traffic, or people?
Drone operations must follow FAA safety rules. In some situations, flying over roads, traffic, or people may be restricted or require modified flight planning.
Does FAA approval also give property access permission?
No. FAA or airspace approval is separate from property access. The client should have permission for site access, private property access, interior access, venue access, or gated access when needed.
What happens if the weather is bad?
Drone flights depend on safe weather conditions. Rain, heavy wind, storms, snow, fog, haze, or unsafe conditions may require rescheduling.
Can drones fly in the rain?
No. We do not shoot in active rain because it can affect safety, equipment, and image quality.
Are there weather rescheduling fees?
No. If weather prevents a safe or useful shoot, we will reschedule and keep you informed.
Can you photograph a property on a cloudy day?
Yes. We can photograph properties on cloudy days. As long as it is not actively raining, snowing, or hazy, we will proceed with the shoot as scheduled.
Commercial Real Estate and Residential Real Estate photo packages include professional editing, color correction, and FREE blue sky replacements.
We remove dark or cloudy skies and replace them with clear blue skies, so the photos you receive look like they were taken on a beautiful, clear day.
Can you shoot in winter or snow?
Yes. We can shoot in the winter and after snow, as long as weather and site conditions are safe.
We cannot capture aerial photos or videos while it is actively raining or snowing. If it is not actively raining or snowing, we can shoot at any time of year.
Winter photos and videos are available, but visibility, roof coverage, parking visibility, snow accumulation, and site safety can affect the best timing for the shoot.
Delivery, Files, Usage Rights, and Support
How quickly will I receive my photos and video?
Edited photos are delivered within 2 to 3 business days after the shoot. Edited videos are delivered within 5 business days. Rush delivery is available for eligible Commercial and Residential Real Estate orders.
How are final files delivered?
Final files are delivered through your DroneVideos.com account, hosted gallery, hosted landing page, or download link depending on the package.
Will I be notified when my order is ready?
Yes. You will receive an email when your order is ready.
What file types do I receive?
When you order a Commercial Real Estate, Residential Real Estate, or Golf Course package, all deliverables are fully edited.
Photos are professionally edited, color corrected, enhanced with blue sky replacements, and delivered as high-quality JPG files.
Videos are professionally edited and delivered as MP4 files, the standard video format for both desktop and mobile devices.
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Construction, Aerial Inspection, and Custom Work packages include RAW unedited files as specified in the package details.
Completed videos are delivered as unedited MP4 clips.
Are the files high resolution?
Yes. Real estate photos are delivered in high-resolution format. Video packages are delivered in 4K when included.
Learn more on our Commercial Real Estate page, or Order Commercial Real Estate Photography.
What is a hosted gallery?
A hosted gallery is an online page where your finished media can be viewed, shared, and downloaded.
What hosted gallery options are available?
You can create a private hosted gallery not listed in Google, create a public hosted gallery listed in Google, or choose not to create a hosted gallery.
Do hosted pages expire?
Some service types note that hosting is included with no expiration. For other packages, contact support if you have a specific retention or long-term hosting question.
Do I own the photos and videos?
Yes. Clients receive usage rights and copyright ownership of the delivered photos and videos for their property marketing and business needs.
Can I use the photos and videos for commercial marketing?
Yes. Photos and videos can be used for listings, offering memorandums, websites, social media, brochures, email campaigns, investor reports, presentations, and property documentation.
Learn more on our Commercial Real Estate page, or Order Commercial Real Estate Photography.
Restrictions and Custom Request
Is there anything DroneVideos.com will not shoot?
Yes. We may decline projects involving unsafe conditions, restricted areas, illegal activity, privacy concerns, or anything that cannot be completed legally and safely.
Do you shoot schools, camps, or daycare centers?
Yes, we do.
We generally avoid photographing schools, camps, or daycare centers when students are present. These projects are photographed on weekends, after hours, or when the property is closed.
We can make exceptions if the project is reviewed and approved in advance with proper permissions and safeguards in place.
Contact us if you have any questions.
Can you shoot confidential or pre-market properties?
Yes, and we do all the time.
We understand that many properties are confidential, under NDA, or being marketed before tenants, employees, or the public are aware that the property is for sale, lease, refinancing, investor review, or internal evaluation.
We can photograph properties before public launch, listing, sale, lease-up, refinancing, investor review, or internal marketing and keep the project confidential.
By default, we never announce why we are photographing a property, and we do not disclose the reason for the shoot on-site. As long as we have permission from the property owner or authorized representative to photograph the property, we will be completely discreet.
If anyone asks, we can simply say we are there for insurance photos, corporate photos, website photos, or general property documentation.
Can you avoid showing specific areas of a property?
Yes. Include the areas you want us to avoid in the “Special Instructions” field when placing the order.
We can also focus on specific features you want highlighted.
Do I need permission from the property owner?
Yes. The person placing the order should have the proper authorization to request photography, video, or other media at the property. This is especially important for private property, gated sites, tenant spaces, roofs, and restricted areas.
Can you shoot while the property is open for business?
Yes, many exterior real estate shoots can be completed while a property is open. If there are busy times, tenant concerns, or preferred windows, include those notes when placing the order.
Learn more on our Commercial Real Estate page, or Order Commercial Real Estate Photography.
Can you remove cars, people, distractions, license plates, or faces from photos?
Basic editing and cleanup are included with all photo packages. This includes color correction, exposure balance, lens and perspective adjustments, and blue sky replacements.
Learn more about blue sky replacements here: https://dronevideos.com/blue-sky-replacements/
Advanced photo editing can also be requested after the shoot is complete. This can include removing cars, people, distractions, license plates, faces, or other privacy related items from photos.
Once your order is complete, send us clear notes with the order number so our team can review your request and provide a quote for any advanced editing.
Using Your Account
How do I log in or log out of my DroneVideos.com account?
You can log in to your DroneVideos.com account here:
https://app.dronevideos.com/login
You can also visit DroneVideos.com and click Login in the top right corner of the page. After logging in, you will see the My Account button in the top right area of the website.
To log out, click My Account in the top right corner of the page, then click Logout from the dropdown menu.
Where do I find my account settings?
After logging in, click the My Account button in the top right corner of the page. A dropdown menu will appear. Click Settings to open your account settings.
From the Settings page, you can manage account information, security settings, withdrawal settings, text and email notifications, coworkers, mobile phone verification, and other account tools.
How do I update my account information?
First, log in to your DroneVideos.com account. Once you are logged in, click My Account in the top right corner of the page, then click Settings from the dropdown menu.
On the Settings page, click General Info in the left menu. From there, you can update your first name, last name, email address, and profile photo.
After making your changes, click Save Settings.
Does changing my email address also change my login email?
Yes. If you update your email address under General Info, that email address becomes the email used for your DroneVideos.com login and account notifications.
How do I update my profile photo?
Log in to your account, go to My Account, then Settings, then General Info.
From there, you can upload a new profile photo or delete your current profile photo.
How do I change or reset my DroneVideos.com password?
If you know your current password, log in to your account and go to the Security settings page:
https://app.dronevideos.com/settings/security
From there, enter your current password, then enter and verify your new password. Passwords must be at least 8 characters. Click Save Settings when finished.
If you forgot your password, use the password reset page here:
https://app.dronevideos.com/forgot-password
A password reset link will be emailed to the email address on your DroneVideos.com account.
What if I forgot my password and no longer have access to my account email?
If you no longer have access to the email address on your DroneVideos.com account, contact DroneVideos.com support for help recovering or updating your account.
Does DroneVideos.com offer two-factor authentication, and how do I enable it?
Yes. Two-factor authentication adds an extra layer of security to your DroneVideos.com account.
When enabled, you will receive an email and text message requesting authorization whenever there is a new login attempt on your account.
To enable two-factor authentication, log in to your DroneVideos.com account and go to the Security settings page:
https://app.dronevideos.com/settings/security
Under Two-factor authentication, enter the mobile phone number you want to use for 2FA and click Enable.
Can I disable two-factor authentication?
Yes. Log in to your account, go to My Account, then Settings, then Security. Under Two-factor authentication, you can disable 2FA if you no longer want it active on your account.
Why should I verify my mobile phone number?
Verifying your mobile phone number allows DroneVideos.com to send SMS notifications based on your notification settings.
Your verified phone number may also be used for two-factor authentication and account security alerts, including authorization requests for new login attempts.
Can I update or remove my mobile phone number?
Yes. Log in to your DroneVideos.com account, click My Account, then click Settings. In the left menu, select Mobile Phone Verification.
From there, you can remove your current mobile phone number and add a new one.
How do I manage text and email notifications?
Log in to your DroneVideos.com account, click My Account, then click Settings. In the left menu, select Text & Email Notifications.
From there, you can choose which notifications you want to receive by SMS text message or email. Notification options include order updates, scheduling updates, operator updates, media delivery updates, FAA and no fly zone alerts, weather delays, account login alerts, messages, affiliate activity, marketplace activity, and stock footage order updates.
After selecting your preferred notification settings, click Save Settings.
What is the Coworkers section, and what access do coworkers have?
The Coworkers section lets you add coworker email addresses to your account so they are copied on DroneVideos.com email notifications, including delivery emails and emails sent if DroneVideos.com has questions about an order.
You can manage coworkers here:
https://app.dronevideos.com/settings/coworkers
Adding a coworker does not create a separate login or give them direct access to your DroneVideos.com account. Coworkers are only copied on email notifications. To view or download content directly from the account, they would need to log in using the main account credentials.
You can also access this page by logging in to your account, clicking My Account, then Settings, then Coworkers.
What is the My Orders page?
The My Orders page shows all orders you have personally placed through your DroneVideos.com account.
You can view your orders here:
https://app.dronevideos.com/orders
From this page, you can view each order’s order ID, service type, package, drone operator ID, location, scheduled date and time, price, and current order status.
You can also filter orders, search by address, sort by status, and click View to open a specific order.
What order statuses can I see in My Orders?
The My Orders page shows the current status of each order you have placed.
Common order statuses may include Draft, Scheduling In Progress, Scheduled, Ready For Review, Order Complete, Rescheduling, and Canceled.
These statuses help you track where each order is in the process, from draft or scheduling through final delivery.
How do I place a new order from My Orders?
From the My Orders page, click New Order.
You can also start a new order here:
https://app.dronevideos.com/order-now
This will take you to the main order page, where you can choose the service type and start a new DroneVideos.com order.
Can I continue a draft order from My Orders?
Yes. If you started an order but did not finish it, it may appear in My Orders with a Draft status.
Click Continue next to the draft order to complete and submit the order.
Can I cancel or reschedule an order from My Orders?
Yes. Customers can cancel or reschedule an order from the My Orders page.
There are no fees for canceling or rescheduling if the scheduled shoot time is more than 2 hours away.
If the shoot time is within 2 hours, a cancellation or rescheduling fee may apply. Contact DroneVideos.com support if you have questions about canceling or rescheduling an order.
What does Ready For Review mean?
Ready For Review means your finished content has been edited and is ready for you to review in your DroneVideos.com account.
You will receive an email or text notification when your order is ready for review. Once you log in and open the order, you can review the finished photos or videos before approving the order.
You have 48 hours to review the order before it auto approves. Even after an order is approved, you can still contact DroneVideos.com support if changes are needed. Approval does not prevent you from requesting updates.
What happens if I approve or reject an order?
When you approve an order, you confirm that the finished content is accepted.
After approval, the order moves forward to the completed stage, and any included hosted pages or final delivery steps can be completed.
Approving an order does not prevent you from requesting changes. If you approve an order and still have feedback, we can still review your notes and make updates.
If you reject an order during review, you can send notes explaining what needs to be corrected or reviewed.
Our team will review your notes and follow up on the order.
What landing page options can I choose when approving an order?
When your order is ready for review, you can choose how your completed content should be handled after approval.
You will see three landing page options:
SEO-Friendly Pages
Your content will have a landing page that can show up on Google for the property address.
Private Pages
Your content will be shareable through a link, but it will not be set up to show on Google.
Without Landing Pages
Your content will only be downloadable from your DroneVideos.com account.
You can choose the option that works best for how you plan to use or share the finished photos and videos.
Where do I access my completed order files?
Completed order files are accessed from My Orders.
Log in to your DroneVideos.com account, click My Account, then click My Orders. From there, click View next to the completed order to access the final photos, videos, downloads, sharing options, and order messages.
Completed files remain available in your account indefinitely, with no expiration date.
Can I download my completed photos and videos?
Yes. Once your order is complete, you can download your finished photos and videos from the completed order page.
Photos can be downloaded individually or downloaded together in a ZIP file.
Videos can be downloaded directly from the completed order page.
Can I request RAW unedited photos or RAW video clips?
Commercial Real Estate, Residential Real Estate, and Golf Course photos and videos are delivered fully edited.
We can also provide RAW unedited photos and RAW video clips upon request.
Contact us to request RAW files for your order.
Can I edit my completed video?
Yes. If your order includes a finished video, you can use the Edit video button from the completed order page.
This lets you trim or shorten the video, or remove sections you do not want included.
You can also contact DroneVideos.com support and ask our team to make the changes for you.
Can I message DroneVideos.com about my order?
Yes. Customers can send messages to DroneVideos.com directly from the order page.
On the right side of the order page, there is a message box where you can contact DroneVideos.com support with questions about that specific order.
Can I request edits or revisions after my order is completed?
Yes. If you need edits or revisions to your completed photos or videos, use the message box on the completed order page to contact DroneVideos.com support about that specific order.
Include clear and detailed notes explaining the changes you are requesting. Our team will review your notes and make the needed updates.
You can also contact us and include your order number with your requested changes.
Can I rate my drone operator after an order is completed?
Yes. After an order is completed, you can rate your drone operator from the order page.
DroneVideos.com uses these ratings internally to help improve service quality and maintain a strong nationwide operator network.
Can I view invoices or receipts from My Orders?
No. Invoices and receipts are emailed directly when you place an order.
If you need an invoice or receipt resent, message DroneVideos.com support and we can resend it.
Can I see the drone operator’s name on my order?
No. Customers will see the drone operator ID, not the operator’s name.
What is My Pages?
The My Pages section shows the landing pages created when you approve completed orders.
These landing pages are provided as a free courtesy so you can easily share your completed content with coworkers, owners, clients, or anyone else who needs to view the finished photos or videos.
If you choose landing pages when approving an order, DroneVideos.com creates two pages for that order: one branded page and one unbranded page.
From My Pages, you can view the page, copy the URL, edit basic page details, publish or unpublish the page, duplicate the page, or delete the page.
If you need new landing pages created for a completed order, message DroneVideos.com support and we can create new pages for you.
Can I edit my landing pages?
Yes. From My Pages, you can make simple edits to your landing pages, such as updating basic page information, changing the URL, editing the drone code, publishing or unpublishing the page, duplicating the page, or deleting the page.
How do I contact DroneVideos.com support?
You can contact DroneVideos.com support by email, phone, or through the contact page.
Email: info@dronevideos.com
Phone: 1-800-303-1783
Contact page: DroneVideos.com Contact page
You can also find support information in the top menu and footer of the DroneVideos.com website.
Referral Program
What is the DroneVideos.com referral program?
The DroneVideos.com referral program lets users refer new clients, coworkers, friends, or family members to DroneVideos.com.
Each user automatically receives a unique referral link with their own tracking code, also called a Drone Code. When someone clicks that link and places an order, or enters your Drone Code on the order page, the referring user earns a 5% referral commission.
The referring user also receives a 5% referral commission on all future orders placed by that referred customer.
This is a great way to spread the word about DroneVideos.com while earning referral commissions for the life of the new customer.
You can view your referral link and see your earnings here:
https://app.dronevideos.com/affiliate-program
You can also access this page by going to My Account > Settings > Affiliate Program.
Where do I find my referral link, stats, and banners?
You can find your referral link, referral stats, and banners on the Affiliate Program page:
https://app.dronevideos.com/affiliate-program
Your personal referral link includes your unique tracking code, also called your Drone Code. You can copy and share this link with coworkers, friends, family, clients, or anyone else you want to refer.
The Affiliate Stats section shows referral activity and commissions earned through the DroneVideos.com referral program.
The Affiliate Program page also includes a Click Here For Banners button, where users can access banners to help promote their referral link.
You can also access this page by going to My Account > Settings > Affiliate Program.
How much can I earn, and do commissions apply to future orders?
You earn a 5% referral commission on every order placed by customers you refer.
When someone clicks your referral link and places an order, or enters your Drone Code on the order page, you earn 5% of that order.
For example, if someone places a $500 order using your referral link or Drone Code, you earn $25.
If that same referred customer later spends $20,000 in one month ordering photography services, you earn $1,000 from those orders.
You continue earning 5% on that referred customer’s future orders for the life of that customer.
Can I refer myself or use my own referral link for my own orders?
No. You cannot refer yourself or use your own referral link to earn commission on your own orders.
The referral program is only for referring new customers to DroneVideos.com.
How do referral commissions, withdrawals, and earnings work?
Referral commissions are added to your DroneVideos.com account as website credit as soon as your referral places an order.
You can use that credit toward future DroneVideos.com orders or withdraw the funds to your PayPal or bank account.
There is no minimum balance required to withdraw referral funds.
PayPal withdrawals are instant. Bank withdrawals are normally processed within 1 business day.
You can view your referral earnings, available balance, earnings history, and withdrawal history from the Earnings & Withdrawals page.
To set up withdrawals, log in to your DroneVideos.com account, click My Account, then Settings, then Withdrawal Settings.
For PayPal withdrawals, enter your PayPal account email address in the Connect with PayPal section and click Save.
For bank withdrawals, go to the Connect with Stripe section and click Edit information in Stripe. From there, complete the required Stripe setup steps and connect your bank account.
Stock Footage
What stock footage tools are available in my account?
The Stock Footage menu lets you access stock footage tools from your account.
The dropdown includes Buy, Sell, and Purchase History.
Buy lets you browse and purchase available stock footage.
Sell lets you upload or submit eligible photos and videos to be reviewed for the DroneVideos.com stock footage marketplace.
Purchase History lets you view stock footage purchases made through your account.
The Stock Footage section also includes My Stock Items and My Sales History.
My Stock Items shows the photos and videos you have listed for sale through the DroneVideos.com stock footage marketplace. From this section, you can review your submitted stock footage, edit titles and descriptions, or delete stock footage you no longer want listed for sale.
My Sales History shows any sales you have made through the DroneVideos.com stock footage marketplace.
How do I submit photos or videos for sale?
You can submit eligible photos or videos through the DroneVideos.com stock footage tools.
The My Media Items page is where users can manage content they want to sell through the DroneVideos.com stock footage marketplace.
Users can upload photos or videos they already have, or they can list eligible photos and videos they purchased from DroneVideos.com. For example, if a customer hires DroneVideos.com to photograph or film a building, they can submit eligible content from that completed order for sale on the stock footage marketplace.
You can also list eligible photos or videos directly from your completed order page. Log in to your DroneVideos.com account, go to My Orders, then click View next to the order. On the order page, you will see your finished products, including photos and videos. If the content is eligible, you can click Sell next to the video or photo section to submit it for review.
Each photo or video must be uploaded separately. When submitting stock footage, you can add a title and description for each item.
DroneVideos.com prefers aerial or drone related content, or media related to one of the industries we serve.
Submitted content is manually reviewed before it is made live for sale.
Are stock footage submissions reviewed, and what content can be rejected?
Yes. Stock footage submissions are manually reviewed before they are made live for sale.
Reviews take 1 to 2 business days.
Submitted content can be approved, rejected, or removed at DroneVideos.com’s discretion. If your stock footage is rejected, you will receive a notification.
Stock footage submissions that include people, cars, license plates, logos, or recognizable private property can be rejected during review.
How are stock footage prices and earnings handled?
DroneVideos.com sets the sale price for stock footage marketplace content.
Photos are sold for $10. You earn 50%, which is $5 per photo sale.
Videos are sold for $40. You earn 50%, which is $20 per video sale.
Stock footage earnings are added to your DroneVideos.com account balance immediately after your listed stock footage sells.
You can leave the balance in your account and use it as website credit toward future DroneVideos.com orders, or withdraw the funds to PayPal or your bank account.
What happens when someone buys stock footage, and where can I learn more?
When someone purchases stock footage from DroneVideos.com, the download is available immediately after purchase.
You can learn more on the DroneVideos.com Stock Footage page: